Policies

An Important Message for Our Guests

The health and safety of our guests and staff is of the utmost importance to us, and we are committed to ensuring that The Mission Inn continues to uphold the highest standards of health and cleanliness all around the property. In response to the COVID-19 situation, we are raising our usual high standards so that you can enjoy your time in Cape May with peace of mind.

We want you to enjoy your time in Cape May. And we assure you that we will be attentive and vigilant regarding the cleanliness of the inn so that you can focus on your vacation. To learn more about our updated cleaning policies and guest amenities, please click here

Our Reservation Policy

Please note that we are currently taking reservations for dates after June 1, 2020. If you have a reservation prior to that date, we will be in touch to help you reschedule for another time. 

If you have a confirmed reservation between June 1 and June 22, 2020, and you are still planning to visit Cape May during this time, we want to ensure you that we will be taking every possible precaution to make your stay is a safe one. If you are unable to travel on your reservation dates due to health concerns, we will work with you to find an alternative date for your visit later this summer or fall. And if you are unable to travel then, we will hold your full deposit amount for a future stay anytime in the next two years.

If you have a confirmed reservation after June 22, 2020, we are looking forward to seeing you this summer! And we will be taking every possible precaution to make sure that your stay is a safe one. If you are unable to travel on your reservation dates, please let us know 14 days prior so that we can work with you to find an alternative date for your visit. If you do not contact us 14 days prior to your scheduled arrival, our standard cancellation policy applies. Please see below for more information. 

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Minimum Stay
Reservations require a three or two night minimum stay based on the Inn calendar.

Three night minimum stays are required beginning Memorial Day weekend through and including the entire month of September. If less than the three night minimum is available for any given room, it may be booked for one or two nights, depending on what is available.

Two night minimum stays are required for all weekends throughout the year other than specified above. Weekends are defined as Friday night, Saturday night and Sunday night.

OUR ON LINE RESERVATION PROGRAM WILL NOT ALLOW YOU TO MAKE RESERVATIONS FOR LESS THAN THE REQUIRED MINIMUM STAY.

SHOULD THIS OCCUR, WE RECOMMEND YOU CALL THE INN, as previous reservations may have been booked leaving a less than the minimum required stay between the previously made reservations.

One night stays are available Monday through Thursday between the second Monday in October and the last Thursday of June. We require payment in full for all one night stays. 

Our room rates are for double occupancy, except for San Juan Bautista which can accommodate up to four persons. There is a $40 per night additional fee, plus taxes, for each additional guests occupying San Juan Bautista.

Cancellations
In the interest of good hospitality and customer relations, we understand that cancellations are sometimes unavoidable. We often try to reschedule cancellations off-season if we can re-rent the room. We absolutely cannot reschedule on a weekend or prime season. Please remember ALL deposits are NON-REFUNDABLE. There will be no refund for a cancellation made within 14 days of arrival and the second deposit will be charged to your credit card if we are unable to rebook the room.  Cancellations made prior to 14 days of your arrival will receive a return of deposit in the form of a credit, less $50.00 for processing. Late Arrival/Early Departure and or Inclement Weather Cancellations: Sorry NO REFUNDS or CREDIT for unused room nights or services will be given in the case of a late arrival or early departure or cancellation due to inclement weather.

Guest Comfort
For the comfort and health of all, we maintain a strict SMOKE FREE environment. SMOKING IS PROHIBITED IN ALL ROOMS, THROUGHOUT THE INN AND ON ALL GROUNDS AROUND THE INN. We recommend a casual walk through our beautiful neighborhood for any guest who would like to enjoy a cigar or cigarette or pipe. This policy is STRICTLY enforced. If a guest has been smoking in the Inn or any residual effects are found from smoking an automatic $500.00 fee will be charged to your credit card to ensure clean up, smoke residue removal and to cover the cost of putting the room out of service until it can be properly cleaned.

Age Restriction
We do not have facilities to entertain young guests and do not accept reservations that include children under the age of 16 years old. We apologize for any inconvenience.

Sorry NO PETS of any age.

Check-In & Out
Check-in is from 3:00 pm to 6:00 pm. Early and late arrivals may wish to make advance arrangements. We will make every effort to accommodate your time of arrival.

Check-out is 11:00 am. There are no exceptions as our staff needs time to prepare the room for the newly arriving guests.

Credit Cards
We accept MasterCard, Visa, American Express and Discover cards.

Upon arrival, your balance can be paid using an accepted credit card, cash, travelers checks or money orders. We do not accept personal checks at check-in.

Gift Certificates
Gift Certificates purchased from The Mission Inn must be used within two years of the purchase dates and are neither redeemable for the cash value nor transferable. Gift Certificates from third-party websites such as BedandBreakfast.com are not accepted at The Mission Inn.